Auto Repair Shop "QuickFix"Problem:- Low customer retention: 40% of clients never returned after their first visit.
- Missed revenue from ignored mechanic recommendations.
- Overloaded staff had no time for follow-ups.
Solution:Ycars integrated with QuickFix’s RepairShop CRM to track:
→ Mileage thresholds (e.g., "60,000-mile service due").
→ Mechanic notes (e.g., "Customer declined fuel injector cleaning").
Automated campaigns:
→
Facebook/Google Ads: Targeted ads with dynamic coupons (
“Your Ford F-150 needs a transmission flush – 25% off!”).
→
SMS Alerts: Sent 2 weeks before service deadlines.
→
Outbound Calls: Ycar's team called customers who ignored digital reminders.
Results in 90 Days:- +38% repeat customers from automated reminders.
- $38,200 in incremental revenue from upsold services.
- Staff saved 15 hours/week on manual follow-ups.